Terms And Conditions
1. Introduction and Acceptance
These Terms and Conditions (this “Agreement”) govern your access to and use of the hitchline.com website (the “Website”), the “HitchLine” mobile application (the “Mobile Application” or “Application”), and all related products, features, and services, including HitchDrop, the E-Wallet, Tales, ChatRoom, Primary Chat, Business Chat, Requests Chat, Profile Photo Verification, map-based discovery and find-people features, and job, business, and rental listings, and any future features (collectively, the “Services”). This Agreement is a binding legal contract between you (“User,” “you,” or “your”) and HitchLine LLC, a company registered in Delaware, United States (“HitchLine,” “we,” “us,” or “our”).
By creating an account, downloading or installing the Application, or otherwise accessing or using any part of the Services, you acknowledge that you have read, understood, and agree to be bound by this Agreement, our Privacy Policy, our Community Guidelines, and any feature-specific terms set out below, all of which are incorporated by reference. This Agreement is enforceable even though it is electronic and is not physically signed by you. If you do not agree, you must not access or use the Services.
Entity acceptance. If you are entering into this Agreement on behalf of a company or other legal entity, you represent and warrant that you have the authority to bind that entity, in which case “you” and “your” refer to that entity. If you lack such authority, you must not accept this Agreement, and you will be personally responsible for the obligations under it.
User-to-user services. You acknowledge that HitchLine is a technology platform that connects users with one another. Except where expressly stated, HitchLine is not a party to any agreement, transaction, task, or communication between users, does not employ service providers, and does not supervise, direct, or control the performance of any task. Your decision to use the Services, to interact with other users, and to enter into any task or transaction is made at your own discretion and risk.
2. Eligibility and Age Requirements
Eligibility to use the Services depends on the feature, as set out below. By using any part of the Services, you represent and warrant that you meet the applicable age and legal requirements and are not barred from using the Services under the laws of the United States or any other applicable jurisdiction.
General account and social features (such as Primary Chat, Tales, and ChatRoom): You must be at least sixteen (16) years of age.
Payments, the E-Wallet, HitchDrop, and any transactional feature: You must be at least eighteen (18) years of age and able to form a legally binding contract under applicable law.
Mature content: Any area containing mature or adult content is restricted to users who are at least eighteen (18) years of age and permitted to access such content under applicable law.
If we learn that a person under the applicable minimum age is using a restricted feature, or that anyone under eighteen (18) seeks to conduct a transaction, we may suspend or terminate the account and, where required, will obtain verified parental consent in accordance with the Children’s Online Privacy Protection Act of 1998 (“COPPA”) and any other applicable law. You are responsible for ensuring your use complies with the laws of your own jurisdiction.
Mature or adult content. Certain areas of the Services may contain mature or adult content. Such content is restricted to users who are at least eighteen (18) years of age and permitted to access it under the laws of their jurisdiction, and certain areas may be unavailable to anyone under eighteen (18) under any circumstances. This does not permit any content prohibited under Section 5 or Sections 6.4 and 6.5, including any sexual content involving minors, which is strictly forbidden. You are responsible for ensuring that your access to any such content is lawful where you are located.
3. Accounts, Registration, and Security
To use most Services you must create an account. You agree to provide accurate, current, and complete information during registration and to keep it up to date. You are responsible for maintaining the confidentiality of your credentials and for all activity that occurs under your account, whether or not authorized by you. You must notify us immediately of any unauthorized access or suspected breach of security.
We may, but are not obligated to, review or monitor new accounts before activation. Providing false information, impersonating another person or entity, or misrepresenting your affiliation may result in suspension or termination. We may suspend, disable, restrict, or delete your account (in whole or in part), with or without notice, if we reasonably determine that you have violated this Agreement, that your conduct or content may harm HitchLine, other users, or third parties, or that doing so is necessary to comply with law. If we terminate your account for cause, you may not re-register, and we may block your email address and IP address to prevent further registration. We will not be liable for any loss arising from suspension or termination undertaken in good faith.
4. User Content and License
“User Content” means any data, text, images, video, voice notes, files, messages, Tales, profile information, and other material you submit, post, or transmit through the Services. You retain ownership of your User Content. You are solely responsible for your User Content and for ensuring you have all rights and permissions necessary to share it and that it does not violate any law or any third party’s intellectual property, privacy, publicity, or other rights.
By submitting User Content, you grant HitchLine a worldwide, non-exclusive, royalty-free, sub-licensable, and transferable license to host, store, use, reproduce, adapt, modify, publish, translate, distribute, display, and perform that User Content as necessary to operate, provide, improve, and promote the Services, including across the features you choose to use and the media channels through which the Services are delivered. You also grant each other user a non-exclusive license to access and use your User Content as permitted by the functionality of the Services and this Agreement.
The licenses you grant terminate within a commercially reasonable time after you remove or delete the relevant User Content, except that (a) we may retain back-up or residual copies for a limited period and as required to comply with law, and (b) User Content you shared with other users or that others have re-shared may persist. We may, but are not required to, review, screen, or moderate User Content, and we may remove or restrict any content that we reasonably believe violates this Agreement or is otherwise harmful or objectionable, at any time and without prior notice.
User Submissions and feedback. Any suggestions, ideas, or feedback you voluntarily provide (“User Submissions”) are non-confidential, and you grant HitchLine an unrestricted, perpetual, royalty-free right to use them for any purpose without obligation or compensation to you.
5. Acceptable Use and Prohibited Conduct
You agree to use the Services only for lawful purposes and in compliance with all applicable local, national, and international laws and regulations, and with our Community Guidelines. You are prohibited from using the Services or any content to, or to attempt to:
Engage in, solicit, or facilitate any unlawful, fraudulent, deceptive, or unauthorized activity, including scams, financial fraud, money laundering, phishing, or any confidence or advance-fee scheme;
Engage in, promote, fund, glorify, or facilitate terrorism, violent extremism, human trafficking, the exploitation or endangerment of children, or any act of violence against any person;
Violate or infringe the intellectual property, privacy, publicity, or other rights of HitchLine or any third party;
Harass, bully, abuse, threaten, intimidate, stalk, dox, defame, or discriminate against any person, including on the basis of gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability;
Post, transmit, or share hate speech, or content that incites or promotes hatred, violence, or discrimination against any individual or group;
Knowingly spread false information, lies, misinformation, or disinformation intended to deceive, defraud, defame, or cause harm;
Post, transmit, or share nudity, sexually explicit or pornographic material, sexually suggestive content, or any sexual content involving minors, which is strictly prohibited and will be reported to authorities;
Post, transmit, or share content that is otherwise unlawful, obscene, abusive, graphically violent, self-harm-promoting, or that endangers minors;
Use abusive, obscene, or threatening words or actions toward any user or non-user;
Submit false, misleading, or deceptive information, or impersonate any person or entity, or misrepresent your affiliation;
Upload or transmit viruses, malware, or any malicious code, or otherwise interfere with the security or proper functioning of the Services;
Spam, phish, pharm, scrape, crawl, harvest data, or use bots or automated means except as expressly permitted;
Decompile, disassemble, reverse engineer, modify, or create derivative works of the Application or its software, or circumvent any security, rights-management, or access-control feature;
Copy, recreate, clone, or reproduce the Services or any of their features, design, or functionality, or build a competing or substantially similar product or service, without HitchLine’s prior written consent;
Sell, resell, license, sublicense, rent, lease, distribute, or otherwise misuse or commercially exploit any content, data, or material from the Services, whether your own or another user’s, except as expressly authorized;
Hack, attack, penetrate, probe, or attempt to compromise, disrupt, or gain unauthorized access to the Services, their servers, systems, networks, accounts, or data, including through denial-of-service attacks, injection, scraping, or any security exploit;
Use the Services to gain unauthorized access to any account, system, network, or data;
Conduct or commission any investigation, penetration test, security assessment, surveillance, or legal or enforcement action against the Services, HitchLine, or its partners through or by means of the Services without HitchLine’s prior written consent, whether acting as or on behalf of an agency, law firm, investigator, or other body (this does not limit any authority’s lawful powers exercised through proper legal process, which are addressed in Section 6.3);
Resell, sublicense, rent, lease, or commercially exploit the Services except as expressly authorized; or
Use the Services in any way that could disable, overburden, impair, or damage them, or that HitchLine reasonably considers a breach of this Agreement.
Intended purpose. HitchLine is created for the benefit and well-being of individuals and communities worldwide. You agree to use the Services responsibly, in good faith, and for their intended social and personal benefit, and to uphold a moral and legal responsibility not to cause harm or threat to any HitchLine user or non-user through any feature.
Defamation and false statements. You must not use the Services to publish, post, transmit, or share any statement that is defamatory, libelous, slanderous, knowingly false, or maliciously misleading about any person, user, business, HitchLine, its team members, or any third party, or that is intended to harm another’s reputation. You are solely responsible for any statement you make through the Services and for any claim arising from it, and you agree to indemnify HitchLine under Section 17 for any defamation or related claim brought against HitchLine as a result of your content. HitchLine may remove allegedly defamatory content and take enforcement action under Section 18, but is not responsible or liable for statements made by users, and any defamation dispute between users is solely between the persons involved.
HitchLine determines in its reasonable discretion what conduct violates this Agreement and may investigate, remove content, suspend or terminate access, and report violations to law enforcement. You agree to cooperate with any investigation and to comply with our reporting and moderation processes. Any illegal activity, or any serious or repeated breach of this Section, may result in immediate suspension or permanent removal of your account, as set out in Section 18 (Enforcement and Consequences).
6. User Safety, Conduct, and Assumption of Risk
This is an important clause that applies to all in-person and user-to-user interactions. Because HitchLine connects users to communicate and to arrange tasks and services, your interactions may extend beyond the platform, including in person. You understand and agree to the following.
HitchLine does not conduct comprehensive background checks on users and does not guarantee the identity, character, conduct, qualifications, or suitability of any user, service provider, or requester. The Profile Photo Verification badge confirms only a facial-match result in our system and does not verify identity or trustworthiness.
You are solely responsible for taking reasonable precautions in all interactions, including verifying information independently, meeting in safe public locations where practical, and protecting your personal safety and property.
You assume all risk arising from your interactions with other users and from any task, service, meeting, transaction, or communication, whether online or offline.
To the fullest extent permitted by law, HitchLine and its partners are not responsible or liable for the acts, omissions, or conduct of any user, including any harm, injury, loss, fraud, harassment, or damage caused by another user.
You must promptly report unsafe, illegal, or abusive conduct through the in-app reporting tools and, where appropriate, to local authorities. HitchLine may cooperate with law enforcement and disclose information as permitted by law.
Mandatory authenticity check before engaging. Before acting on any listing, profile, task, location, job, business, rental, or other information presented through the Services, and before meeting, paying, hiring, renting from, or otherwise engaging with any user, you agree that it is your responsibility to independently verify the authenticity, accuracy, identity, ownership, legality, and suitability of the person, offer, or information involved. HitchLine does not validate, endorse, or guarantee any listing, profile, or user, and any decision you make to proceed is your own, taken at your own risk.
6.1 Sharing Content On and Off the Platform
When you share, send, post, or forward content to other users or allow it to be shared more broadly—whether within the Services or to people, devices, or platforms outside HitchLine—you do so at your own risk and are responsible for what you share and with whom. Once content is shared, it may be copied, saved, re-shared, screenshotted, or distributed by others beyond your control or HitchLine’s control, and HitchLine cannot guarantee its deletion, confidentiality, or removal. You must not share content you do not have the right to share, and you must respect the privacy and consent of users and non-users when sharing content that involves them. To the fullest extent permitted by law, HitchLine and its partners are not responsible or liable for how shared content is used, distributed, or misused by you or any third party.
6.2 Real-Life Impact and Safety
You acknowledge that content, communications, tasks, listings, and interactions on the Services can have real-life consequences, including effects on the safety, reputation, finances, relationships, and well-being of yourself and others. You are solely responsible for your conduct and the consequences of your content and decisions, both online and offline. To the fullest extent permitted by law, HitchLine and its partners are not responsible or liable for any real-world loss, harm, injury, damage, dispute, or consequence arising from content shared through, or interactions arising from, the Services. If you believe you or another person is in danger, contact local emergency services first.
6.3 Law Enforcement and Legal Cooperation
HitchLine may, and reserves the right to, cooperate with police, courts, regulators, and other law-enforcement or governmental authorities, and to access, preserve, and disclose your information, content, and account activity, where we believe in good faith that doing so is required by law or legal process, or is reasonably necessary to comply with a legal request, enforce this Agreement, investigate suspected fraud or illegal activity, protect the safety, rights, or property of any person, HitchLine, or the public, or respond to an emergency. We may take such action with or without notice to you, to the extent permitted by law. You agree to cooperate with lawful investigations, and nothing in this Agreement prevents HitchLine from meeting its legal obligations.
6.4 Child Protection
HitchLine has zero tolerance for any content or conduct that exploits, endangers, sexualizes, or harms minors. You must not create, upload, share, request, solicit, or transmit any child sexual abuse material, sexually suggestive content involving minors, or any content or communication that grooms, endangers, or exploits a minor, and you must not use the Services to contact a minor for any unlawful or harmful purpose. Any such activity will result in immediate termination of your account, preservation of relevant evidence, and reporting to the National Center for Missing & Exploited Children (NCMEC) and/or other competent law-enforcement authorities as required by law. Age-restricted features are limited as set out in Section 2, and you must not misrepresent your age or assist a minor in circumventing these restrictions.
6.5 Non-Discrimination and Respectful Conduct
HitchLine is committed to a safe, inclusive, and respectful community for users worldwide. You must not use the Services to discriminate against, harass, demean, exclude, or incite hatred or violence against any person or group on the basis of race, color, ethnicity, national origin, religion or belief, gender, gender identity, sex, sexual orientation, age, disability, marital or family status, or any other protected or personal characteristic. Racism, sexism, gender inequality, hate speech, and any form of discriminatory or degrading conduct are strictly prohibited across all features, including listings, tasks, chats, Tales, profiles, and advertising. Listings for jobs, rentals, and services must comply with applicable anti-discrimination, equal-opportunity, and fair-housing laws. Violations may result in content removal, suspension, or permanent termination under Section 18, and reporting to authorities where appropriate.
7. HitchDrop Tasks and Services
HitchDrop allows users to post tasks (“Hitchdrops”) specifying details, location, date, time, and a task fee, and allows other users (“service providers”) to accept and perform those tasks. Task fees must be accurately stated, and any change must be mutually agreed. Once accepted, both parties are expected to fulfil their obligations as agreed.
HitchLine is a facilitator only and is not a party to, and does not guarantee the performance, quality, legality, or safety of, any Hitchdrop.
Tasks may be cancelled, deleted, removed, or left uncompleted, including by the service provider or under HitchLine’s matching and routing algorithms, which may change at our discretion. Where a task is not completed as agreed, the payment will be returned to the requester, subject to applicable fees and payment-processor rules.
A service fee of twenty percent (20%) is added to the amount agreed for a HitchDrop task. Service charges may also be derived based on the circumstances of a given transaction. All fees are disclosed before you confirm, and you agree to them by proceeding.
You must use HitchDrop lawfully and safely, with respect for the privacy and consent of users and non-users, and in compliance with all applicable local and global rules and regulations. You must not use HitchDrop for any illegal, dangerous, or prohibited task.
8. Billing, Payments, and the E-Wallet
You agree to pay all fees and charges applicable to your account under the pricing and billing terms in effect when the charge is incurred. We may change products and pricing at any time, refuse or cancel any order, and limit quantities. Where a purchase is high-risk in our judgment, we may require government-issued identification and additional verification.
Free trials. We may offer features or Subscriptions on a free-trial basis. We may require your billing details before the trial begins, and payment may become due after the trial ends unless you cancel before then. Unless stated otherwise, a free trial automatically converts to a paid plan at the end of the trial period at the then-current price. We may modify or withdraw a free-trial offer at any time.
Accuracy and pricing errors. The Services may occasionally contain typographical errors, inaccuracies, or omissions relating to descriptions, pricing, availability, promotions, or offers. We reserve the right to correct any such error and to change, update, or cancel any order or transaction—including after it has been submitted—if any information is inaccurate, without prior notice. We are under no obligation to update or clarify information except as required by law, and no refresh date should be taken to mean that all information has been updated.
Payment processing (Stripe). Payments are processed through the Stripe Connect payment gateway, a third-party provider. By using the Services you agree to Stripe’s terms and acknowledge that payment-related matters—including billing disputes, refunds, failed transactions, withdrawals, and security incidents—are between you and Stripe and are handled by Stripe’s support together with you. To the fullest extent permitted by law, HitchLine is not responsible for any loss or liability arising from the use of Stripe. The list of supported countries may change in line with Stripe’s policies and international norms.
In-app subscriptions. The Services may offer paid subscriptions or recurring plans that unlock features or benefits (“Subscriptions”). Subscriptions are billed in advance on a recurring basis (for example, monthly or annually) and automatically renew at the then-current price until cancelled. You may cancel a Subscription at any time through the in-app settings or the relevant app store, and cancellation takes effect at the end of the current billing period; you retain access until then. Where a Subscription is purchased through the Apple App Store, Google Play, or another platform, billing, renewal, and cancellation are also subject to that platform’s rules and are managed through your account with that platform. Except where required by applicable law, all Subscription fees and amounts paid are non-refundable, including for partial periods, unused time, or features you did not use, and no credit or pro-rated refund is given on cancellation or termination. We may change Subscription pricing or features on reasonable notice, effective at your next renewal; your continued use after the change takes effect constitutes acceptance.
E-Wallet. The HitchLine E-Wallet allows you to add funds for services and receive payments for HitchDrop tasks. The E-Wallet does not guarantee any transaction, as it relies on third-party services such as Stripe. No warranty or guarantee is provided for funds where services are altered by company or third-party policy or by events causing service disruption. Wallet use and withdrawals are subject to your regional legal requirements and to the policies necessary to transfer funds to your connected account. A twenty percent (20%) service charge is deducted from amounts you withdraw from the E-Wallet. You are responsible for the security of your payment details and for all activity in your account.
Refund policy. Refunds are governed strictly by the functional flow of the Services and are not discretionary. For HitchDrop tasks, where a task is not completed as agreed, the task amount is returned to the requester through the in-app flow, less any non-refundable service fees, processing charges, and amounts already disbursed for work performed. Service fees, withdrawal charges, and amounts paid to or retained by third-party processors are non-refundable except where required by law. Completed tasks, delivered services, and consumed features are not refundable. HitchLine does not provide cash refunds outside the in-app payment flow, and refund timing depends on the third-party payment processor and is outside HitchLine’s control. Any chargeback, reversal, or dispute must follow the processor’s procedures; abusive or fraudulent refund or chargeback activity may result in account suspension or termination.
Payment risk and responsibility. All payments, transfers, withdrawals, and wallet balances depend on third-party payment providers and banking and financial systems that HitchLine does not control. To the fullest extent permitted by law, HitchLine and its partners are not responsible or liable for any loss, delay, failed or reversed transaction, frozen or withheld funds, currency conversion outcome, fee charged by a processor or bank, or security incident arising from those third parties. You are responsible for providing accurate payment and withdrawal details and for any tax obligations arising from your use of the Services.
9. Feature-Specific Terms
9.1 Tales
You are solely responsible for the images and videos you upload as Tales and must hold all necessary rights. Tales are time-limited and remain visible for twenty-four (24) hours from posting, after which they expire from public or friends-only view, though HitchLine may retain residual or back-up copies for a limited period and as required by law. You may set Tales to Public (visible to all users) or Private (visible to your HitchLine friends). Suggested Tales may feature stories from non-friend users; be respectful in your interactions.
Tales must comply with our Community Guidelines and Section 5. Nudity, sexually explicit or suggestive content, hate speech, harassment, bullying, abuse, threats, graphic violence, and any unlawful content are strictly prohibited and may result in content removal, suspension, or permanent account termination, and reporting to authorities where required. You may share Tale links subject to the original privacy settings, and comments must be constructive and respectful. You may report inappropriate content, and HitchLine may moderate, remove content, and take enforcement action under Section 18.
9.2 ChatRoom
You are responsible for the privacy and safety of your conversations and should avoid sharing sensitive personal information with strangers. The ChatRoom may display private and commercial advertisements as part of our revenue model. Active chats are shown based on your last online time and region, and the Received tab shows incoming requests. Filtering by gender and language must be used responsibly and with respect for others. Sign-out clears previous and active chats and hides your last-seen time; the Back function keeps chats active while you use other features.
You must use the ChatRoom in good faith and in compliance with our Community Guidelines, Section 5, and all applicable laws. Harassment, bullying, abuse, threats, hate speech, sexually explicit or suggestive content, nudity, scams, fraud, impersonation, spreading false or harmful information, and any illegal or harmful conduct are strictly prohibited and may result in content removal, suspension, or permanent termination, and reporting to authorities where appropriate. You may report inappropriate behaviour or content, and HitchLine may monitor, moderate, and take enforcement action under Section 18.
9.3 Chats and Calls
Primary Chat is intended for private networking with friends and family and offers audio and video calling in 195+ countries and translation in 135+ languages; these features are provided without guarantee or warranty and may change. You are responsible for safe media sharing in compliance with our Community Guidelines. The Clear Chat option deletes a conversation and leaves a marker showing who deleted it. Business Chat enables communication with service providers and initiators, with audio and video calls available only once a request is accepted and during the service period. Requests Chat gives you enhanced control over who may contact you. You are encouraged to report inappropriate behaviour across all chat features.
9.4 Profile Photo Verification
Profile Photo Verification awards a verified badge after you upload a profile photo and complete a liveness test that targets at least 90% facial-feature matching accuracy. This confirms a match within our system only; it does not guarantee the authenticity of a profile or the identity or trustworthiness of a user. HitchLine is not responsible for any issue arising from reliance on a verification badge.
9.5 Map, Location, and Find-People Features
The Services include map-based and location-based features that let you discover and connect with other users, tasks, listings, and points of interest near you. These features rely on GPS and approximate location data, which may be inaccurate, delayed, or incomplete, and HitchLine does not guarantee their accuracy or that any person or listing shown is genuine, present, or safe.
You consent to the collection and use of your location data to power these features, and you may control location sharing through your device and in-app settings. Disabling location may limit functionality.
You must use location and find-people features lawfully and respectfully, and must not use them to stalk, track, harass, surveil, or locate any person without their consent, or to endanger any user or non-user.
Locating or meeting another user, whether discovered on the map or elsewhere, is done entirely at your own risk. You are responsible for verifying who you are dealing with and for taking the safety precautions described in Section 6 before meeting in person.
To the fullest extent permitted by law, HitchLine and its partners are not liable for any harm, loss, or damage arising from the use of, or reliance on, map, location, or find-people features.
9.6 Job, Business, and Rental Listings
The Services may allow users to post and browse job opportunities, business profiles and offerings, and rental listings (collectively, “Listings”). HitchLine provides a neutral platform for discovery and connection only. HitchLine is not an employer, recruiter, agency, landlord, broker, dealer, or party to any employment, service, rental, lease, or other arrangement between users, does not own or inspect any property or business, and does not screen, endorse, or guarantee any Listing or the persons behind it.
Users who post Listings are solely responsible for the accuracy, legality, and completeness of their Listings and for holding all rights, licenses, and authority required (including ownership or authority to rent, hire, or offer the relevant item, role, or service) and for complying with all applicable employment, housing, consumer-protection, licensing, tax, and anti-discrimination laws.
Before responding to, accepting, paying for, hiring through, or renting from any Listing, you must independently verify the authenticity and accuracy of the Listing and the identity, credentials, ownership, and legitimacy of the other party, and you must satisfy yourself that the arrangement is lawful and suitable. Any decision to proceed is your own, made at your own risk.
Where a Listing is paid through the Services, payment is processed under Section 8 (Billing, Payments, and the E-Wallet) and the applicable service fee applies. Where users transact off-platform, HitchLine is not involved in and has no responsibility for that arrangement, including any payment, deposit, contract, performance, or dispute.
HitchLine may remove or restrict any Listing that violates this Agreement or applicable law, but has no obligation to monitor Listings. To the fullest extent permitted by law, HitchLine and its partners are not liable for any loss, damage, dispute, fraud, injury, or harm arising from any Listing or any employment, rental, business, or service arrangement between users.
Disputes regarding a job, business, or rental arrangement are solely between the users involved, who are responsible for resolving them and for complying with the laws governing that arrangement.
10. Intellectual Property Rights
The Services and all content provided by HitchLine—including software, source code, APIs, text, graphics, photographs, audio, video, interactive features, trademarks, service marks, and logos (“HitchLine Content”)—are owned by or licensed to HitchLine and are protected by copyright, trademark, patent, and other laws. This Agreement does not transfer any intellectual property to you. HitchLine Content is provided for your information and personal, non-commercial use only and may not be copied, reproduced, distributed, transmitted, displayed, sold, licensed, or otherwise exploited without our prior written consent. You receive no right or license to use any HitchLine or third-party trademark.
11. License to Use the Application (EULA)
Subject to your compliance with this Agreement, HitchLine grants you a personal, revocable, worldwide, non-exclusive, non-sublicensable, and non-transferable license to install and use the Application on devices under your control for your own non-commercial use. No ownership of the Application is transferred to you. You may not assign, sublicense, sell, rent, lease, or otherwise transfer your rights, and you must comply with the use restrictions set out in Section 5. The Application’s software and all intellectual property in it remain the property of HitchLine.
Updates. We may develop and provide updates, upgrades, bug fixes, patches, and new features, and may modify or remove features, at our discretion. Depending on your device settings, updates may install automatically or on prompt. You agree to install updates promptly and acknowledge that the Application may not function properly if you do not. All updates form part of the Application and are subject to this Agreement.
Apple App Store. If you obtained the Application from the Apple App Store, this Agreement is between you and HitchLine only, not Apple. HitchLine, not Apple, is responsible for the Application and its content. Your use must comply with the App Store Terms of Service and applicable Usage Rules. Apple has no maintenance, support, or warranty obligation; in the event of a failure to conform to any applicable warranty, you may notify Apple, which may refund the purchase price, and Apple will have no further warranty obligation. As between HitchLine and Apple, HitchLine is responsible for addressing product-liability, regulatory-conformance, consumer-protection, and intellectual-property claims relating to the Application to the extent required by this Agreement. Apple and its subsidiaries are third-party beneficiaries of this Agreement and may enforce it against you. You represent that you are not located in an embargoed or terrorist-supporting country and are not on any U.S. prohibited-party list.
Open source. The Application may include open-source software, each item of which is subject to its own license terms; copyrights in such software are held by the respective rights holders.
12. Privacy and Data Usage
Your privacy matters to us. Our collection and use of your information is governed by our Privacy Policy, which is incorporated into this Agreement. By using the Services, you consent to the practices described there and to the collection of information through automatic means such as cookies and similar technologies. The Services require access to your GPS location to provide accurate task matching, and you consent to that collection and use.
We may use your data to operate, maintain, and improve the Services, conduct research and internal studies, ensure security, and enhance your experience.
With your consent where required, we may show advertising relevant to your usage patterns.
While we apply reasonable security measures, no system is completely secure. You acknowledge that cyber-attacks and breaches are possible, and, to the fullest extent permitted by law, you agree not to hold HitchLine liable for events outside our reasonable control. We will handle any incident in accordance with applicable law.
You must comply with all applicable data-protection and privacy laws in your use of the Services, including when handling other users’ information.
We aim to handle personal data in line with recognized global privacy standards and applicable data-protection laws, and we apply administrative, technical, and organizational safeguards designed to protect your information.
Subject to applicable law, you may have rights regarding your data—such as to access, correct, delete, or restrict the processing of your personal information, or to withdraw consent. You may exercise these rights, and request account or data deletion, through the in-app settings or by contacting us using Section 22. Some data may be retained where required to comply with legal obligations, resolve disputes, prevent fraud, or enforce this Agreement.
13. Third-Party Services, Links, and Advertising
13.1 Reliance on Third-Party Services
The Services rely on, integrate, link to, or display third-party content, websites, applications, advertisements, products, and services, including payment processors, mapping and location providers, hosting and cloud infrastructure, communication and translation providers, analytics, and verification tools (collectively, “Third-Party Materials”). Your use of Third-Party Materials is governed solely by the relevant third party’s own terms and privacy policies, and HitchLine does not endorse, control, operate, or assume responsibility for them, including their accuracy, completeness, timeliness, legality, content, availability, security, or data practices.
To the fullest extent permitted by law, HitchLine and its partners are not responsible or liable for any loss, damage, harm, interruption, data exposure, delay, or other adverse impact arising from or relating to any third-party service, including any failure, outage, change, suspension, error, or act or omission of a third-party provider, even where the Services depend on that provider to function. You acknowledge that HitchLine uses many third-party services and that their performance is outside HitchLine’s control. Some links may be affiliate links for which HitchLine may earn a commission. Any dealings, correspondence, promotions, or transactions between you and a third party are solely between you and that third party. By enabling a third-party service, you permit HitchLine to share data as needed to facilitate it. You access and rely on Third-Party Materials at your own risk.
13.2 Advertising and Advertised Content
The Services may display advertising, sponsored content, and promotions, including private and commercial ads in features such as the ChatRoom, as part of HitchLine’s revenue model. Advertisements may be targeted based on your usage and data, with your consent where required. HitchLine does not create, endorse, or guarantee advertised products, services, or claims, and is not responsible for the accuracy, legality, quality, or safety of any advertisement or of any product or service obtained through it. Any interaction or transaction with an advertiser is solely between you and that advertiser, and you should exercise your own judgment and due diligence before responding to or relying on any advertisement. To the fullest extent permitted by law, HitchLine and its partners are not liable for any loss or harm arising from advertisements or advertised content. You agree not to submit advertising content that is false, misleading, unlawful, offensive, or that violates Section 5, and HitchLine may remove or refuse any advertising content at its discretion.
14. Availability, Backups, and Modifications to the Services
We will use commercially reasonable efforts to keep the Services available, but you acknowledge that access may be interrupted for maintenance, repairs, updates, or causes beyond our control, and that we do not guarantee continuous or uninterrupted availability. We perform regular backups and will use reasonable efforts to restore them after data loss, but we do not guarantee that backups will be complete or current. We may add, modify, suspend, or discontinue any feature or the Services at any time, for any or no reason, with or without notice. If the Application is discontinued, this Agreement will terminate accordingly.
15. Disclaimer of Warranties
TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, THE SERVICES AND ALL CONTENT ARE PROVIDED ON AN “AS IS,” “AS AVAILABLE,” AND “WITH ALL FAULTS” BASIS, AND YOUR USE OF THE SERVICES IS SOLELY AT YOUR OWN RISK. HITCHLINE EXPRESSLY DISCLAIMS ALL WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, STATUTORY, OR OTHERWISE, INCLUDING THE IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT.
HITCHLINE MAKES NO WARRANTY THAT THE SERVICES WILL MEET YOUR REQUIREMENTS, BE UNINTERRUPTED, TIMELY, SECURE, OR ERROR-FREE, THAT DEFECTS WILL BE CORRECTED, OR THAT THE SERVICES ARE FREE OF VIRUSES OR HARMFUL COMPONENTS, AND MAKES NO WARRANTY AS TO THE ACCURACY OR RELIABILITY OF ANY INFORMATION OBTAINED THROUGH THE SERVICES OR AS TO ANY GOODS, SERVICES, TASKS, OR TRANSACTIONS OBTAINED THROUGH THE SERVICES. NO ADVICE OR INFORMATION, ORAL OR WRITTEN, CREATES ANY WARRANTY NOT EXPRESSLY STATED HERE. SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OF IMPLIED WARRANTIES, SO SOME EXCLUSIONS MAY NOT APPLY TO YOU.
16. Limitation of Liability
TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT WILL HITCHLINE OR ITS AFFILIATES, OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, SUPPLIERS, LICENSORS, OR THIRD-PARTY SERVICE PROVIDERS BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, PUNITIVE, EXEMPLARY, COVER, OR CONSEQUENTIAL DAMAGES, INCLUDING DAMAGES FOR LOST PROFITS, REVENUE, SALES, GOODWILL, DATA, BUSINESS INTERRUPTION, OR LOSS OF BUSINESS OPPORTUNITY, HOWEVER CAUSED AND UNDER ANY THEORY OF LIABILITY, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES, INCLUDING ANY HARM ARISING FROM YOUR INTERACTIONS WITH OTHER USERS OR FROM ANY TASK, MEETING, OR TRANSACTION.
TO THE MAXIMUM EXTENT PERMITTED BY LAW, THE AGGREGATE LIABILITY OF HITCHLINE AND THE PARTIES LISTED ABOVE ARISING OUT OF OR RELATING TO THE SERVICES WILL NOT EXCEED THE GREATER OF (A) THE TOTAL AMOUNT YOU ACTUALLY PAID TO HITCHLINE IN THE ONE (1) MONTH PERIOD BEFORE THE EVENT GIVING RISE TO THE LIABILITY, OR (B) ONE U.S. DOLLAR (US$1.00). THESE LIMITATIONS APPLY NOTWITHSTANDING ANY FAILURE OF ESSENTIAL PURPOSE OF ANY LIMITED REMEDY. SOME JURISDICTIONS DO NOT ALLOW CERTAIN LIMITATIONS, SO SOME MAY NOT APPLY TO YOU; NOTHING IN THIS AGREEMENT LIMITS LIABILITY THAT CANNOT BE LIMITED BY LAW, SUCH AS FOR DEATH OR PERSONAL INJURY CAUSED BY NEGLIGENCE OR FOR FRAUD.
17. Indemnification
You agree to defend, indemnify, and hold harmless HitchLine and its affiliates, officers, directors, employees, agents, suppliers, and licensors from and against any claims, demands, liabilities, losses, damages, costs, and expenses (including reasonable attorneys’ fees) arising out of or relating to: (a) your User Content; (b) your use of or access to the Services; (c) your violation of this Agreement; (d) your violation of any law or any right of a third party, including intellectual-property, privacy, or publicity rights; or (e) your interactions, tasks, or transactions with any other user. This obligation survives termination of this Agreement and your use of the Services.
18. Term, Termination, Enforcement, and Consequences
18.1 Term and Voluntary Termination
This Agreement is effective when you first access or use the Services and continues until terminated. You may terminate it at any time by deleting the Application and all copies and closing your account through the in-app instructions.
18.2 Enforcement and Consequences
HitchLine may take any of the following actions, at its reasonable discretion, with or without prior notice, where you breach this Agreement, our Community Guidelines, or applicable law, or where we consider it necessary to protect users, HitchLine, our partners, or the public:
Issue a warning, or remove, restrict, hide, or refuse access to any content or feature;
Temporarily suspend your account or specific features;
Permanently terminate or delete your account and bar you from re-registering, including by blocking your email address and IP address;
Withhold, reverse, or freeze funds or transactions where required by law, payment-processor rules, or to investigate suspected fraud; and
Report conduct to law enforcement or other authorities and cooperate with investigations and lawful requests.
Illegal activity. Any illegal activity—including fraud, scams, terrorism or violent extremism, child exploitation, human trafficking, distribution of unlawful or sexual content, or threats of violence—will result in immediate termination of your account and removal of your access, and may be reported to the relevant authorities. Serious or repeated violations such as harassment, bullying, hate speech, nudity, abuse, or spreading harmful falsehoods may also result in suspension or permanent removal.
HitchLine may also cease offering the Services, or any feature, at any time for any or no reason. We will not be liable to you or any third party for any suspension, termination, content removal, or discontinuation undertaken in good faith.
18.3 Effect of Termination and Data Rights
On termination, all licenses granted to you end, you must stop using the Services and delete all copies of the Application, and access to your account and content may be permanently removed. We may delete or de-identify your User Content following termination, subject to our retention practices. We may retain certain information where necessary to comply with legal obligations, resolve disputes, prevent fraud or abuse, enforce this Agreement, or as otherwise permitted by law and our Privacy Policy. Any provisions that by their nature should survive—including those on User Content licenses already granted, intellectual property, disclaimers, limitation of liability, indemnification, data protection, and dispute resolution—will survive termination.
19. Governing Law and Dispute Resolution
This Agreement and any dispute arising out of or relating to it or the Services are governed by the laws of the State of Delaware, United States, without regard to conflict-of-law rules, and, to the extent applicable, the laws of the United States. Subject to applicable law, the exclusive jurisdiction and venue for actions relating to this Agreement will be the state and federal courts located in Delaware, United States, and you submit to the personal jurisdiction of those courts. You waive any right to a jury trial in any proceeding arising out of or relating to this Agreement. The United Nations Convention on Contracts for the International Sale of Goods does not apply.
Limitation period. Any claim arising out of or relating to this Agreement or the Services must be commenced within one (1) year after the cause of action accrues, except where a longer period is required by applicable law; otherwise the claim is permanently barred.
Good-faith resolution first. Before starting any formal proceeding, you agree to first contact HitchLine through Section 22 and attempt in good faith to resolve any dispute, claim, or concern informally. Both parties will make reasonable efforts to reach a fair resolution on good terms within a reasonable period (for example, thirty (30) days from notice) before escalating. This step is intended to resolve issues quickly and amicably and to avoid unnecessary cost to either side.
Costs of claims. To the fullest extent permitted by applicable law, if you bring any claim, action, or proceeding against HitchLine, its affiliates, or its officers, directors, employees, agents, or team members arising out of or relating to this Agreement or the Services, and that claim is dismissed, withdrawn, decided in HitchLine’s favor, found to be frivolous or without merit, or brought in breach of this Section (including the arbitration and class-waiver provisions), you agree to bear and reimburse the reasonable costs and expenses, including reasonable attorneys’ and arbitration fees, that HitchLine and those parties incur in responding to it. Nothing in this Section requires you to bear costs where applicable law prohibits such cost-shifting or where you prevail on the merits, and nothing limits your right to pursue a legitimate claim through the process set out in this Section.
Binding arbitration. Except where prohibited by applicable law, you and HitchLine agree that any dispute, claim, or controversy arising out of or relating to this Agreement or the Services that cannot be resolved informally will be resolved by final and binding individual arbitration, rather than in court, except that either party may bring an individual claim in small-claims court and either party may seek injunctive relief in court for intellectual-property infringement or unauthorized access. The arbitration will be conducted on an individual basis under the rules of an established arbitration provider, in the English language, and the arbitrator’s decision may be entered as a judgment in any court of competent jurisdiction.
Class-action and jury-trial waiver. To the fullest extent permitted by applicable law, you and HitchLine agree that each may bring claims against the other only in an individual capacity, and not as a plaintiff or class member in any purported class, collective, consolidated, or representative proceeding. The arbitrator may not consolidate more than one person’s claims or preside over any form of class or representative proceeding. You and HitchLine waive any right to a jury trial. If this class-action waiver is found unenforceable as to a particular claim, that claim (and only that claim) will be severed and may proceed in court.
Right to opt out. Where required by applicable law, you may opt out of the arbitration and class-waiver provisions by sending written notice through the contact method in Section 22 within thirty (30) days of first accepting this Agreement. Opting out does not affect any other provision of this Agreement.
20. General Provisions
20.1 Assignment
You may not assign, transfer, or delegate this Agreement or any rights or obligations under it without our prior written consent; any attempt to do so is void. We may assign our rights and obligations, in whole or in part, including in connection with a merger, acquisition, or sale of assets.
20.2 Severability
If any provision (or part of a provision) of this Agreement is held illegal, invalid, or unenforceable, that provision will be limited or severed to the minimum extent necessary, and the remaining provisions will remain in full force and effect.
20.3 Entire Agreement
This Agreement, together with the Privacy Policy, Community Guidelines, and any feature-specific terms, constitutes the entire agreement between you and HitchLine regarding the Services and supersedes all prior agreements and understandings on that subject.
20.4 No Waiver
Our failure to enforce any provision is not a waiver of that provision or of any other right.
20.5 Headings and Interpretation
Headings are for convenience only and do not affect interpretation. “Including” means “including without limitation.”
20.6 Compliance with Local Laws
HitchLine makes no representation that the Services are appropriate or available in every jurisdiction. Use from a jurisdiction where the content is unlawful is prohibited, and you are responsible for compliance with all local laws, rules, and regulations.
20.7 Electronic Communications and Consent
You consent to receive communications from HitchLine electronically, including notices, disclosures, agreements, receipts, and other information, through the Services, by email, or by other electronic means, and you agree that all such electronic communications satisfy any legal requirement that a communication be in writing. You agree that electronic acceptance, clicks, and records have the same legal effect as a handwritten signature, and that records of your acceptance and activity may be used as evidence. It is your responsibility to keep your contact details current.
20.8 Export Controls and Sanctions
You agree to comply with all applicable export-control, trade-sanctions, and anti-money-laundering laws, including those of the United States and any other relevant jurisdiction. You represent and warrant that you are not located in, and are not a national or resident of, any country or region subject to a comprehensive government embargo or designated as supporting terrorism, and that you are not listed on any government list of prohibited or restricted parties. You may not use the Services for any purpose prohibited by such laws, and HitchLine may suspend or terminate access to comply with them.
20.7 Force Majeure
HitchLine is not liable for any failure or delay in performance caused by events beyond its reasonable control, including acts of God, natural disasters, war, terrorism, civil unrest, labor disputes, governmental action, power or internet failures, or the acts of third-party providers.
21. Changes to this Agreement
We may modify this Agreement at any time at our discretion. When we do, we will update the “Effective Date” and post a notice within the Services, and may notify you through other means such as the contact information you have provided. Changes are effective immediately upon posting unless otherwise stated. Your continued use of the Services after the effective date constitutes your acceptance of the revised Agreement. If you do not agree to the changes, you must stop using the Services.
22. Support and Contacting Us
If you have any questions, concerns, or complaints regarding this Agreement, please contact us through:
https://www.hitchline.com/contact/
Support is limited and discretionary. HitchLine provides support on a limited basis and makes no guarantee of response times, availability, or outcomes. Whether to respond to, investigate, escalate, or resolve any query, request, report, or dispute, and what action (if any) to take, is entirely at HitchLine’s sole discretion. We may decline, defer, close, or prioritize requests as we see fit and are under no obligation to provide a reply, solution, remedy, or explanation. Nothing in this Section creates any service-level commitment or guarantee, except where a response or action is required by applicable law.
This document was last updated on June 3, 2026.